Refunds and Returns

We hope that you will be very pleased with your purchase. However, if you are not entirely happy with your purchase you can return your goods for whatever reason, provided we get them back within 14 days of receipt, in perfect saleable condition and in original packaging. We will refund or exchange goods at our discretion. Sale goods are not eligible for a refund.

Return postage costs are the responsibility of the customer. Delivery charge and return postage will only be refunded if the item is faulty. We cannot be held responsible for any loss or damage to returned items, therefore recommend getting proof of postage and using a 'signed for' method of delivery.

Please send an email to info@zigzagandzebra.co.uk prior to returning any items, stating reason for return and whether you wish a refund or exchange. We will email you a returns code and will issue you a refund or replacement once we receive the goods back. Please allow 3-5 days for funds to be available once refund is actioned by us.