Terms and Conditions

General Info

At Zigzag and Zebra we want your shopping experience to be as easy and enjoyable as possible. We therefore recommend that you read through our terms and conditions and if you have any questions regarding these, do not hesitate to contact us before placing an order.

Terms and conditions apply to the use of the www.zigzagandzebra.co.uk website. By placing an order with us you are agreeing to accept these terms and conditions.

We may revise these terms and conditions at any time and any changes will take effect when posted on the website.

Zigzag and Zebra address is Westover, Bradford Rd, Bathford, Bath, BA1 7SD.

 

Ordering

When you place an order with us, you are making an offer to buy goods. 

All orders are subject to acceptance and product availability. 

The contract of sale will exist between you and Zigzag and Zebra once the order is accepted and a confirmation email is sent.

It is your responsibility to check that all details are correct on the confirmation email and to let us know if any details are incorrect.

Zigzag & Zebra will endeavor to ensure that goods displayed on the website are available and in stock. However, in the unlikely event of a product being unavailable, we will email you and suggest an alternative or organise a full refund of any monies paid within 24 hours. Please allow 3-5 working days for funds to be available again in your account.

When placing an order you agree that all information given is accurate and complete.

Payment

We accept payment by Visa, Mastercard and American Express using Stripe as the payment platform. For security, checkout and payment pages are served over SSL and Stripe has been certified as a PCI Level 1 Service Provider, the most stringent level of certification available.

Payment is taken when order is placed.

Pricing

We aim to display all prices and descriptions accurately on our website. We will inform customers immediately if any discrepancies or errors occur and we reserve the right to refund or cancel any order which is placed at an incorrectly displayed price.

Prices are subject to change at any time without notice.

Cancellations

Any cancellations need to be emailed to us ASAP to info@zigzagandzebra.co.uk. If you cancel your order before it is shipped out, we will refund the full cost of the order. If you cancel after the order has been shipped out we will refund the cost of the order minus the delivery fees. Customers will be responsible for the return postage costs and we will not be held liable for any loss or damage to returns. We suggest obtaining proof of postage or using a signed for service.

Delivery

Goods will be delivered to the address provided when ordering. Please ensure this address is correct. The delivery period stated to you upon ordering is approximate and we cannot guarantee to deliver by a particular date, although we will endeavor to do so. 

Refunds and returns

If you are not happy with your purchase you can return your goods for whatever reason, provided we get them back within 14 days of receipt, in perfect saleable condition and in original packaging. We will refund or exchange goods at our discretion. Sale goods are not eligible for a refund.

Return postage costs are the responsibility of the customer. Delivery charge and return postage will only be refunded if the item is faulty. We cannot be held responsible for any loss or damage to returned items, therefore recommend getting proof of postage and using a 'signed for' method of delivery.

Please send an email to info@zigzagandzebra.co.uk prior to returning any items, stating reason for return and whether you wish a refund or exchange. We will email you a returns code and will issue you a refund or replacement once we receive the goods back. Please allow 3-5 days for funds to be available once actioned by us.

Content

Please be aware that colours on our website may vary slightly depending how your monitor is calibrated. We make every effort to ensure that the images of the products are a true likeness to the actual product you are purchasing, however we cannot guarantee a perfect match every time.

All sizes are approximate and due to the handmade nature of some of our products, slight variations may occur within sizes, patterns and colours. We are happy to refund or exchange if you are not entirely happy with your purchase (see returns policy)

Liability

Every effort is made to keep the website up and running as smoothly as possible, however Zigzag and Zebra will not be liable for the website being temporarily unavailable due to technical issues beyond our control, or also that the site or the server that makes the site available will be free of viruses or bugs.

We accept no liability for delays that may be caused by a delivery being delayed due to issues related to the carriage.